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6 Best Travel Agencies in Singapore That Turn Your Vacation Dreams Into Reality

  • Accreditation and certification - We looked for agencies accredited by official bodies such as the Singapore Tourism Board (STB) or the International Air Transport Association (IATA).
  • Range of services offered - We assessed whether the agency provides a variety of travel packages, including flights, accommodations, tours, and travel insurance.
  • Pricing transparency and value - We scrutinized the agency’s pricing models to ensure transparency.

This involves checking for any hidden fees and comparing their prices with other agencies to ensure competitive rates. We also weighed the value offered against the cost, considering both the inclusions and the quality of service.

  • Expertise and knowledge - We evaluated their level of knowledge by consulting with their agents and examining how well they can suggest tailored itineraries or solutions to potential travel challenges.  
  • Customer service and support - We tested their responsiveness through initial inquiries and evaluated their availability across different channels, such as phone, email, or chat.
  •  Flexibility and cancellation policies - We assessed their flexibility regarding changes and cancellations by reviewing their policies on refunds, date changes, and rescheduling to ensure flexibility doesn't come with excessive penalties.

Planning a two-week tour through Asia once had me more stressed than deciding if pineapple belongs on pizza. (For the record, it absolutely does.) That’s when I realized a great travel agency isn’t just a luxury; it’s essential!

So I spent a ton of time digging into different agencies. I looked at their accreditations and pricing and even did a bit of undercover work. I talked to agents, tested their customer service, and checked out the technologies they use.

My goal was to find agencies that offer more than just shiny brochures and Instagrammable trips. I was after the ones that give you a smooth, stress-free experience without sneaky hidden fees.

Buckle up, and let’s dive into the best travel agencies in Singapore. These are the pros ready to turn your wanderlust into wonderful memories, without the stress of planning.

1. Tailwinds Travels

Services: Accommodation, Visa, Daily Schedule, and More

Location: 14-D Jalan Masjid , Kingston Terrace , Singapore

Contact: +65 81183454 | [email protected]

Business hours: Monday to Friday, 10:00 am to 7:00 pm

Website

Google reviews score5/5
Facebook reviews score5/5
Total reviews5/5
Score consistency 45/5
Accreditation and certification5/5
Range of services offered5/5
Pricing transparency and value5/5
Expertise and knowledge5/5
Customer service and support5/5
Flexibility and cancellation policies 5/5

EU Holidays is awesome with their tour packages that go all over the world. Want to see the Northern Lights in Finland or explore the charming streets of Paris? They’ve got you covered.

They’re experts in Europe but also have trips to Australia, the Americas, and Asia.

EU Holidays also excels in business travel. They offer comprehensive MICE (Meetings, Incentives, Conventions, and Exhibitions) services. They ensure your corporate trips are top-notch by using smart technology, detailed planning, and impressive destinations.

What makes them stand out even more are their tour managers. They ensure everything runs smoothly, and it’s no surprise they’ve won awards like the Asia Excellence Awards and Best for Europe, which we find very impressive. 

Plus, they offer travel insurance, adding extra peace of mind to your journey.

One thing to keep in mind, though: if you love planning every little detail of your trip, their all-in-one packages might not be perfect for you.

Pros

  • Personalized Travel Planning
  • Affordable and Value-Driven Packages
  • Expert Destination Knowledge
  • Customer-Focused Service
  • Commitment to Sustainable Travel

Cons

  • Can Be Busy

With end to end support and local guidance

“Amazing travel experience with Tailwinds. Perfect personal tour plan with end to end support and local guidance. Thank you Maria for making our journey memorable.”

Very well planned

“Trip To Dubai – The entire trip was very well planned, from airport pickups to hotel stays, sightseeing, and even the smallest details like meal arrangements & Timely response. I highly recommend Tailwind Travels to anyone planning a trip to Dubai!”

2. EU Holidays

eu-holidays

Services: Accommodation, Travel Insurance, Business Travel, Tours, and Airport Transport

Location: Suntec Singapore Convention & Exhibition Centre, 1 Raffles Blvd, Level 2 Crescent 2

Contact: +65 6958 8888

Business hours:

  • Monday to Sunday – 11:00 AM to 8:00 PM

Website

Google reviews score4.7/5
Facebook reviews score4.8/5
Total reviews4.8/5
Score consistency 4.8/5
Accreditation and certification4.6/5
Range of services offered4.8/5
Pricing transparency and value4.7/5
Expertise and knowledge4.8/5
Customer service and support4.6/5
Flexibility and cancellation policies 4/5

EU Holidays is awesome with their tour packages that go all over the world. Want to see the Northern Lights in Finland or explore the charming streets of Paris? They’ve got you covered.

They’re experts in Europe but also have trips to Australia, the Americas, and Asia.

EU Holidays also excels in business travel. They offer comprehensive MICE (Meetings, Incentives, Conventions, and Exhibitions) services. They ensure your corporate trips are top-notch by using smart technology, detailed planning, and impressive destinations.

What makes them stand out even more are their tour managers. They ensure everything runs smoothly, and it’s no surprise they’ve won awards like the Asia Excellence Awards and Best for Europe, which we find very impressive. 

Plus, they offer travel insurance, adding extra peace of mind to your journey.

One thing to keep in mind, though: if you love planning every little detail of your trip, their all-in-one packages might not be perfect for you.

Pros

  • Wide tour packages 
  • Exceptional business travel services
  • Outstanding tour managers
  • Award-winning service
  • Offers travel insurance

Cons

  • Limited tour customization

Exceeded all expectations
“I recently went on the 11-day, 8-night Switzerland Dream tour, and it truly exceeded all expectations. The itinerary was perfectly organized, allowing us to explore Switzerland’s stunning scenery and charming towns with ease. A huge shoutout to our amazing tour guide, Connie Hay. She was incredibly experienced and made sure everyone felt safe and comfortable throughout the trip. Whether it was helping us stay calm when we lost something or offering great advice on where to eat, what to do, and where to shop during our free time, Connie’s thoughtful guidance made the trip even better. Her knowledge of Switzerland and attention to detail really added depth to our experience. We also had a wonderful group of fellow travelers, which made the whole journey even more memorable. Overall, this tour was fantastic, and I’d love to travel with Connie again in the future!”

Photdogzz Zz, Google Review

Unique activities and a caring, attentive guide
“I had joined EU Holiday tours 3 times and the latest 10 days 7 nights winter experience Finland tour with Sing Wen is by far THE BEST experiences that ticks a few FIRST experiences in my bucket list – King Crab Safari, Snowmobile experience, Husky and Reindeer rides, Arctic Ice Floating, stay in a luxury igloo to catch the northern lights (we had her 4 nights in the row when we were in Lapland). Prior to the trip Sing Wen did her extra miles to prepare a detailed itinerary for each day so that we are very informed on what exact activities and timing so that we can prep ourselves. She is very caring and attentive, making extra efforts to make sure we are well taken care of. Love her passion in her works, very knowledgeable and did not keep things to herself. Her photography skills are awesome and she would take and share our pictures individually. She took and share our videos for every activities that we had. Thank you for the Lapland magnet souvenir, each time I open my fridge, I always remember our trip.”

Stephanie Chandrawinata, Google Review

3. New Shan Travel

new-shan-travel

Services: Cruise Travel, Flight Assistance, Private ours, Guided Tours, Customised Holidays, and Application Assistance

Location: 133 New Bridge Rd, #22-03 Chinatown Point

Contact: +65 6481 1181

Business hours:

  • Monday to Friday – 10:00 AM to 7:00 PM
  • Saturday – 9:00 AM to 5:00 PM
  • Sunday – Closed

Website

Google reviews score4.6/5
Facebook reviews score4.3/5
Total reviews4.5/5
Score consistency 4.5/5
Accreditation and certification4.5/5
Range of services offered4/5
Pricing transparency and value4.7/5
Expertise and knowledge4.8/5
Customer service and support4.7/5
Flexibility and cancellation policies 4.6/5

New Shan Travel offers a wide variety of services, from flights and cruises to carefully planned tours. Some of their popular tours include the 9-day Snowy Hokkaido Winter Adventure and the 11-day Iceland Round Island Tour.

One standout feature is their bespoke, customizable holiday service. A previous guest mentioned to us that the agency guided them in crafting personalized itineraries that fit their interests and budget. 

This level of customization highlights their commitment to making each trip unique and memorable for their clients.  

They’ve also teamed up with over 70 airlines, making sure you can get where you want to go without any hassle. On top of that, they offer fantastic deals, so you get the most value for your money.

However, be aware that with so many options available, it can sometimes be a bit overwhelming to choose the right package.

Pros

  • Wide variety of services
  • Popular tours
  • Customizable holiday service
  • Partnerships with over 70 airlines
  • Provides fantastic deals

Cons

  • Range of services can be overwhelming 

Dedicated and professional tour leader
“Although we initially booked through another agency, our tour was combined with New Shan Travel, but we were extremely fortunate to have Gary Lee as our tour leader for the 8D7N Yunnan tour. His professionalism, care, and passion for his work were evident throughout the trip, making it a truly unforgettable experience. Gary consistently went above and beyond to ensure that all of his guests were well looked after, always paying close attention to our needs and making sure we felt comfortable and safe. He even carefully planned to store our luggage on the tour bus, allowing us to travel effortlessly by train and reach our next destination more quickly. His genuine dedication to providing top-notch service stood out, and it’s clear he takes pride in delivering an exceptional experience. Thanks to Gary, we thoroughly enjoyed our trip, and we’re confident that with him as a tour leader, any future tours with New Shan Travel will be just as remarkable. We will definitely be booking with New Shan Travel, and we highly recommend Gary to anyone looking for an outstanding tour leader. Thank you for making this trip so enjoyable, Gary! All the best! :)”

Wynne Lim, Google Review

Smooth and fuss-free trip with thoughtful planning
“Thank you Kevin, Sam and team for taking up and assisting us with the super last minute free and easy trip. As we were overseas, most of the initial communication were done via email before we firm up on the final itinearary. The team sorted all our requirements within 5 working days (and we are off after 4 days upon confirmation of the trip), giving us sound advice on certain itinearary suggestions, things to look out for, and also planning it with our little one in mind. We provided some broad requirements and they worked around it, providing different options and all the suggestions and plans were awesome and we were thankful for it. We loved the harbour cruise, ski trip, alphaca farm stay, dolphin watching and blue mountain self drive and because of you, it was all fuss free and smooth sailing! Thank you for making this impromptu trip happen for our family and we will be back to engage your service.”

Jiawen Chen, Google Review

4. Holidays From Singapore

holidays-from-singapore

Services: Air Ticket Booking, Business Trip, Business Visa, City Tours, Corporate Events, Corporate Retreats, Corporate Tour Packages, Customised Tour, Dance Classes, Day Tours, Dream Cruise, Visa Application Services, Walking Tours, and Babysitting Service

Location: 9 Battery Rd, #28-01

Contact: +6580924340

Business hours:

  • Open 24 hours

Website

Google reviews score4.9/5
Facebook reviews score2.3/5
Total reviews3.6/5
Score consistency 3.6/5
Accreditation and certification4.7/5
Range of services offered3,5/5
Pricing transparency and value4.8/5
Expertise and knowledge4.8/5
Customer service and support4.7/5
Flexibility and cancellation policies 4.6/5

Holidays From Singapore specializes in exclusive and immersive trips to Indonesia, which is great if you’d love to explore natural wonders without the stress of planning every detail yourself.

Their packages are quite varied. If you’ve ever wanted to visit Mount Bromo and Ijen, they offer several tours tailored to different needs. For a comprehensive experience, their 4-day/3-night private basic package is worth considering.

If you’re short on time, the 3-day/2-night option still offers plenty of adventure. They even have a VIP package that includes a visit to East Java’s largest waterfall, Tumpak Sewu.

Beyond these custom tours, they also provide group tours, help with visa services, and even have cruise options, ensuring your travel process is smooth and hassle-free from start to finish. 

One thing to keep in mind—they focus mainly on Indonesian destinations. If you’re looking to explore a wider range of countries, you might need to consider other options.

Pros

  • Offers several tailored tours
  • Provides group tours and cruise options
  • VIP tour packages
  • Offers visa assistance

Cons

  • Focuses mainly on Indonesian destinations

Well-organized and memorable trip
“It was indeed a great & good pleasure to know James and to coordinate this 1 day Batam trip with my church mates… We are very happy that so far it is very organised and at reasonable cost.  We look forward to go to this trip.  Appreciate and Thank you James… I will write again with photos after the trip on 17 Jun 2024. We really had a good memorable day trip yesterday at Batam.  Our driver Ali waa very good & nice…. Thank you again… Will return to book with you again James for next group trip should we decide to go places thar you are able to organise. Here are some photos of yesterday Batam day trip. Kind Regards, Densy”

Densy Kum, Google Review

Tailored programs and responsive
“This is the first time we engaged VTL for our Teambuilding event. It was held in Bali 11-14 June for a group of 61 participants. Everyone enjoyed the 4 days 3 nights programmes thoroughly despite rain, sun and traffic jams.  The programmes were carefully tailored to suit participants of all ages and backgrounds, leaving no one behind. Special commendations goes to Huiqin whom has been very responsive and attentive in managing the project. Thank you and Well done, Huiqin.

We will recommend VTL to anyone wishing to organise an incentive trip or teambuilding overseas.”

Suzanne Ang, Google Review

5. King Travel

king-travel

Services: Inbound Tours, Outbound Tours, Ticketing, and Hotel Booking Assistance

Location: 101 Upper Cross Street, People’s Park Center, B1 02

Contact:  +65 6970 7044

Business hours:

  • Monday to Sunday – 10:00 AM to 8:00 PM

Website

Google reviews score4.9/5
Tripadvisor reviews score5/5
Total reviews4.9/5
Score consistency 4.9/5
Accreditation and certification4.6/5
Range of services offered3.5/5
Pricing transparency and value4.7/5
Expertise and knowledge4.8/5
Customer service and support4.8/5
Flexibility and cancellation policies 4/5

King Travel is all about amazing tours to Korea and Japan, perfect for different travel styles and tastes. Their top tours, like “8D6N Let’s Go Korea!” and “8D6N Let’s Go Busan!” pack in a wonderful mix of experiences.

We’ve heard from guests who loved the winter adventures and cultural explorations on their Korea trip, making every moment memorable.

This agency is also highly praised for their comprehensive service. Not only do they offer pre-arranged tours, but they also provide custom trip quotes, ensuring you get a travel experience tailored to your desires. 

The staff is friendly and full of useful tips, making travel planning super easy. From helping with Malaysia visa applications to keeping you up-to-date with the latest travel advice, they ensure your journey is as smooth as possible.

On the downside, they mainly focus on Korea and Japan. So, if you’re looking to venture somewhere outside these regions, their options might not meet your needs.

Pros

  • Winter adventures and cultural explorations
  • Comprehensive service
  • Offers pre-arranged tours and custom trip quotes
  • Knowledgeable staff
  • Helps with Malaysia visa applications
  • Provides up-to-date travel advice

Cons

  • Mainly focuses on Korea and Japan

Excellent recommendations and service
“King has deep knowledge about Japan and provide good hotel recommendations and itinerary. Everything is taken care of that makes the trip a breeze. Definitely a recommendation!  The driver we met at Hokkaido is very friendly, service is excellent and takes good care of us and provide good recommendations too. He is always early waiting for us in the hotel lobby! Makes things very easy for us since we have someone local to help!”

Jodel Tan, Google Review

Amazing and memorable trip
“Our 10D9N trip in Hokkaido and Tokyo has been truly amazing and memorable! From the enquiry stage until the week prior the trip King Jin has been really helpful and informative! He is extremely knowledgeable about Japan! There is nothing that we had to be worried about, we were in good hands. Special thanks to our tour guide Xiao Feng (Hokkaido) and Xiao Cui (Tokyo) as well who’s been very accommodative and helped us with our heavy luggage each time (12-14 of them for a family of 6)! And especially when we had 2 elderly parents travelling together. Highly recommended!! Will definitely recommend them to our friends and families and we look forward to our next trip!”

Grace Lum, Google Review

 

6.  Search Travel Pte Ltd

search-travel-pte-ltd

Services: Travel Tours, Cruise, International Travel Guidance, Itinerary Planning, Family Travel Consultation

Location: 101 Upper Cross St, #02-75A People’s Park Centre

Contact: +65 6908 7666

Business hours:

  • Monday to Saturday – 10:00 AM to 8:00 PM
  • Sunday – 11:00 AM to 7:00 PM

Website

Google reviews score4.8/5
Total reviews4.8/5
Score consistency 4.8/5
Accreditation and certification4.6/5
Range of services offered4.9/5
Pricing transparency and value4.7/5
Expertise and knowledge4.8/5
Customer service and support4.7/5
Flexibility and cancellation policies 4/5

Search Travel offers a wide range of destination packages, covering exciting places like Europe, Korea, Japan, America, Taiwan, China, and even exotic locales.

One of their standout features is their specialization in cruises, which can be an appealing option for those who love the idea of floating from port to port in luxury. 

But it’s not just about booking a trip. They offer international travel advice, help plan your itinerary so you make the most of your adventures, and even consult with families to ensure everyone has a blast on their vacation.

They also offer visa assistance, which can save you a lot of hassle. This comprehensive approach ensures you have a smooth, worry-free travel experience from start to finish.

However, keep in mind that they’re big on group tours and cruises. So if you’re someone who prefers discovering hidden gems on your own, they might not have what you’re looking for.

Pros

  • Wide range of destination packages
  • Specializes in luxury cruises
  • Offers international travel advice
  • Assists with itinerary planning
  • Provides family travel consultation
  • Offers visa assistance

Cons

  • Focuses on group tours and cruises

Seamless process with charming accommodations
“We were delighted with the experiences and accommodations that arrange by Mr Yap during this excellent trip arrangement and very knowledgeable eassy to communicate The process was seamless and the hotels were charming location, quality of sleep and breakfasts. The place that we went was very pleasant with nice view. Mr Yap  had excellent responsiveness and the clarity of information took out the stress

of travel so we could freely enjoy ourselves. Thank you so much for your professionalism. Thank you Search travel for giving us the great experience. Will definitely come back for your services..”

Bobyanna Junin, Google Review

Friendly and knowledgeable team
“Very very friendly team. Very knowledgeable. Ceye ensuring. We just had a Vietnam trip. Was an excellent trip. Only set back we felt they could have better managed wad to give us a few list of hotels to choose from cos the hotel we stayed was nothing even close to 4🌟. As that’s was what we were told. It may not the agency faults but we could have better enjoyed the whole trip with a better hotel stay. Thank you Search travel for giving us the great experience. Will definitely come back for your services..”

KING Hunter23, Google Review