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Top 5 Maid Agencies in Singapore

Top 7 Maid Agencies in Singapore

How We Picked the Best Maid Agencies in Singapore

Pricing

We prioritized more affordable agencies that also provide quality service to their clients.

Reliability and experience

We considered the placement volume, transfer rate, and retention rate as we chose those higher than the average in the maid agency industry.

Variety of services

From the screening process to arranging all the requirements needed as well as the actual hiring, we chose agencies that will give you everything you need.

Certification

Only licensed maid agencies made it to the list, certifying their credibility to provide you with helpers.

1. Universal Employment Agency Pte Ltd

Services: Placement of transfer maids, ​direct hire of maids, placement of first-timer maids, application of maid (FDW) work permit, renewal of maid (FDW) work permit, ​maids for newborn and infant care, comprehensive insurance coverage for maids, ​​maids for children’s care, ​maids (experienced caregivers) for elderly care, ​maids for housework and cooking, settling-in-programme (SIP), maid repatriation service

Website: https://www.universal.sg

Address: Lucky Plaza #01-97

Contact Details:  +65 6735 3456

Operating Hours: Sunday-Monday & Wednesday-Saturday 10 am-7 pm 

Google reviews score4.7/5
Facebook reviews score4.5/5
Total reviews4.6/5
Score consistency4.6/5
Pricing4/5
Reliability and experience4/5
Service integrity4/5
Reliability4/5
Variety of services4.5/5
Accommodation of client needs5/5
Versatility of helpers4/5
Timeliness4/5

Pros

  • Highly rated agency
  • Availability of helpers

Cons

  • Lack of consistency and transparency with prices
  • Unprofessional customer service

Universal Employment Agency is one of the most well-known maid agencies in Singapore. With over three decades in the industry, it has one of the highest retention rates in the country. 

To be clear, the retention rate is the proportion of clients a company keeps during a specific amount of time.

This company helps its clients from the placement and direct hiring process for the maids to getting work permits, transfers, etc. 

What we liked about it is that it tries to give its clients a personalized service so they get the most for what they’re paying. How this works is the customer agent will have you answer several questions that will allow them to see what you need and what you want.

Another benefit of going with Universal is that its extensive array of helpers is more than enough for its clients, despite the shortage during the pandemic.

One problem we see, though, is its transparency with pricing, whether it be hidden costs or giving wrong quotations and rates.

We are aware that getting a helper is a lengthy process, but the company’s problem is the rates given to some of its clients are sometimes doubled come the actual start of the contract.

2. JForce Employment Service

JForce Employment Service Homepage

Service: Shortlist candidates, air ticket purchase, medical checkup, renew contract, maid transfer, repatriation, holiday dropoff

Website: https://jforce-best-maid-agency-in-boon-keng.business.site

Address: 23 Bendemeer Road, #01-515, Singapore 330023

Address: Blk725, Ang Mo Kio Ave 6, #01-4140, Singapore 560725

Contact Details:   (65) 6635 2506 / 6909 7835

Operating Hours: Monday-Friday 10 am-8 pm 

Operating Hours: Saturday-Sunday 10 am-5:30 pm

Google reviews score4.8/5
Facebook reviews score5/5
Total reviews4.8/5
Score consistency4.8/5
Pricing4/5
Reliability and experience5/5
Service integrity5/5
Reliability5/5
Variety of services4.5/5
Accommodation of client needs5/5
Versatility of helpers4/5
Timeliness4/5

Pros

  • Professional staff
  • Provides in-house training for its maids
  • Transparent with pricing

Cons

  • Can be pricy

JForce Employment Service is one of the newer maid agencies in Singapore. But it has slowly garnered its clients’ trust, as evidenced by its high retention rates. 

We found an impressive track record for this company, with ratings from thousands of previous clients. JForce has nothing but an outstanding record of performance.

The staff is one of its main strengths, being able to provide clients with accurate quotations as well as tend to their queries and needs.

Another key part of JForce is it provides its helpers with training and materials needed for their role. We see this as a good sign as it means the company cares about the quality of service its helpers provide.

Other than that, JForce provides potential clients with its base rates as well as other things to note such as work permits and how long it’ll take to get a helper beforehand.

By doing so, it’s been able to get a following that’s been growing throughout the years, with some clients going for their 4th or 5th year with this company.

Although the provider’s transparency with its rates is a good thing, the actual prices may be costly on higher-end packages or on occasions where extra documents are needed.

3. Green Employment Singapore

Green Employment Singapore Homepage

Services: Indonesia/ Myanmar/ Filipino migrant domestic workers, foreign workers, foreign nurses/ caregivers, candidate sourcing/ matching, new/transfer helper, direct hire application, work permit application/ renewal, The Philippines/ Indonesia embassy processing. 

Website: https://www.greenemployment.sg

Address: Blk 116 Lorong 2 Toa Payoh, #01-152, Singapore 310116

Contact Details:   +65 8909 2845 | +65 8126 9366

Operating Hours: Monday-Friday 10:30 am-8 pm 

Operating Hours: Saturday-Sunday 10:30 am-6:30 pm

Google reviews score5/5
Facebook reviews score4.7/5
Total reviews4.4/5
Score consistency4.7/5
Pricing4/5
Reliability and experience4/5
Service integrity4/5
Reliability4/5
Variety of services4/5
Accommodation of client needs4/5
Versatility of helpers4/5
Timeliness4/5

Pros

  • Efficient customer service
  • Transparent with package rates
  • Experienced and professional staff

Cons

  • Prices are not given upfront

Green Employment Agency aims to provide a more value-oriented service, focusing on love and compassion of its staff. With this commitment, its helpers are carefully screened and selected to fit the company’s standards

From what we saw, the company is very accommodating from day 1 until the actual helper is working for the client. The after-service support is also notably helpful and is ready for any feedback or questions clients may have.

The pricing of the package as well as any other requirements for the transfer are mostly given during the quotation and the initial appointment. With that, the company offers several packages to choose from where prices vary depending on the client’s needs.

The rates are fairly reasonable, and for first-time clients, will most likely be worth it if you’re looking for quality and trustworthy service that will give you a hassle-free experience.

Together with giving you a hassle-free experience is its highly-knowledgeable staff that will be able to answer any inquiries you may have along the process.

Though the quotations are fairly accurate, the prices can’t be seen on the company’s website. This makes comparing prices with other agencies hard since we needed to inquire first before getting its base rates.

4. Swift Maids Agency

Swift Maids Agency Homepage

Services: Deployment of new maids/ transfer maids, work permit process, passport process, employers’ orientation program, maid insurance, maid matching & recommendation, direct hire process, home leave process, maid training & development, free consultation on maid-related matters

Website: https://www.swiftmaids.com.sg

Address: 18 Yishun Ave 9, #02-56 Junction Nine, Singapore 768897

Contact Details:   +65 6752 2728

Operating Hours: Monday-Friday 11 am-8 pm 

Operating Hours: Saturday-Sunday 10 am-6 pm

Google reviews score4.7/5
Total reviews5/5
Score consistency4.85/5
Pricing4/5
Reliability and experience4/5
Service integrity4/5
Reliability4/5
Variety of services4.5/5
Accommodation of client needs5/5
Versatility of helpers4/5
Timeliness4/5

Pros

  • Professional staff
  • Operates during weekends
  • Accommodating staff

Cons

  • Lack of after-sales service
  • Unprofessional customer service

Serving more than 30,000 Singaporean families, Swift Maids aims to provide top-notch services for its clients. Along with the other entries in this list, this company is also licensed by the Ministry of Manpower (MOM).

Together with providing top-notch services, this company strives to provide high-grade, professional customer service.

Another perk we found is that it provides free replacements. Though the screening process for its maids is very detailed, which guarantees an almost-perfect fit, the replacement process is still relatively easy and free most of the time.

This company’s placement volume, transfer rate, and retention rate are also significantly better than most maid agencies in Singapore.

Swift Maids continues operations during weekends. Except on holidays, this company is available to be consulted and for deploying its services. 

This is great for clients in a rush to find replacement helpers or immediate ones.

A problem we noticed here, though, is the lack of after-sales support. On several occasions we were able to reach out to past clients, their problem with the company was it wasn’t able to tend to their requests once a contract has begun.

All in all, with hundreds of people to vouch for its quality service, this provider is definitely an agency to consider. The professionalism of its staff will surely be one to watch out for as well.

5. Homekeeper Maid Agency

Homekeeper Maid Agency Homepage

Services: Find a helper(Indonesian, Filipino, Myanmar maid), transfer maid, pre-employment training, maid insurance, maid employment paperwork

Website: https://www.homekeepermaidagency.com

Address: 170 Upper Bukit Timah Road #04-60 Bukit Timah Shopping Centre Singapore 588179

Contact Details: 6468 5220 

Operating Hours: Tuesday-Saturday 10 am-7 pm 

Operating Hours: Monday – 10 am – 5 pm

Google reviews score4.7/5
Total reviews5/5
Score consistency4.85/5
Pricing4/5
Reliability and experience3.5/5
Service integrity4/5
Reliability3/5
Variety of services4.5/5
Accommodation of client needs5/5
Versatility of helpers4/5
Timeliness4/5

Pros

  • Fast assignment of helpers
  • Knowledgeable staff
  • Accurate quotations

Cons

  • Lack of proper screening
  • Unprofessional customer service
  • Lack of transparency with pricing

Homekeeper Maid Agency is known as a one-stop maid agency that provides its clients with fast and efficient service. The company clearly shows its quality service by focusing on specific requirements that clients need. 

By catering to your specific needs, it is able to select the helper you’ll be needing as well as how much you’ll be paying for.

What we like about this provider specifically is that it’s faster in getting back to clients who are looking for quick screening and assignment of maids. This is of great value, especially to people who are in a rush or need a replacement helper as soon as they can get one.

The staff of Homekeeper is one of the keys to why it’s efficient in getting back to customer queries and feedback. Though having a smaller team compared to other agencies, it is still able to accommodate all of its old and potential clients.

Another thing we noted is the quotations given by the sales agent are not only affordable but precise. Since the services here are more affordable compared to other agencies, there are some problems that come with it.

With some clients we were able to contact, there were cases in which the helpers assigned to them were somewhat unprofessional and unable to perform simple tasks that could be done by any other maid.

Another problem here is the lack of transparency with the company’s rates. Since it offers a wide variety of packages, the prices may vary from one package to another. 

Some packages come with hidden costs that are only given once an initial deposit is done.

6. Able Best

Able Best's Homepage

Services: https://ablebest.com.sg/best-maid-services/ 

Website: https://ablebest.com.sg/ 

Address: 8 Holland Ave #01-26 Singapore 271008

Contact Details: Tel: +65 8152 9888 | Email: enquiry@ablebest.com.sg

Operating Hours: Contact for more information 

Google Reviews Score: 4.9/5
Total Reviews4.9/5
Score Consistency 5/5
Pricing4/5
Reliability and experience5/5
Service integrity5/5
Reliability5/5
Variety of services5/5
Accommodation of client needs5/5
Versatility of helpers4/5
Timeliness4/5

Pros

  • Smooth and quick transactions
  • Officially licensed by the Ministry of Manpower
  • Excellent customer service 
  • Foreign Domestic Workers from Indonesia, The Philippines and Myanmar

Cons

  • Operating hours unavailable 

Able Best is an employment agency that has been around since 2003.

They provide Foreign Domestic Workers to households in Singapore, working with reputable and trusted training partners from Indonesia, The Philippines and Myanmar. 

Over the years, they’ve been able to establish themselves as a reliable and trusted maid agency in Singapore. 

If you’re concerned about their legitimacy, you don’t have to worry as they’re officially licensed by the Ministry of Manpower. 

We think that they provide quality service, and proof of that is their consistent 4-star agency rating by the Ministry of Manpower. 

Transactions with them are smooth and quick. We’ve employed our maids from them for a few years now and we’re never disappointed. 

We asked others about their experiences as well, and we’ve received the same positive feedback. 

They’re especially helpful for first time employers. They’ll really help you out and even give advice on how to have great relationships with your newly employed maid. 

Overall, we think they’re one of the best agencies in Singapore!

7. EELIT AGENCY PTE. LTD

EELIT Agency's Homepage

Services: https://eelit.sg/ea/services/ 

Website: https://eelit.sg/ea/ 

Address: 865 Mountbatten Road #01-03 Katong Shopping Centre Singapore 437844

Contact Details: TEL: +65 6440 6468 | FAX:  +65 6440 6448 | EMAIL: enquiry@eelit.sg

Operating Hours: 

Monday to Friday: 11:00am to 7:00pm

Saturday: 11:00am to 5:00pm

Sundays/Public Holidays: Closed

Google Reviews Score: 4.5/5
Total Reviews4.5/5
Score Consistency 5/5
Pricing4/5
Reliability and experience4/5
Service integrity5/5
Reliability5/5
Variety of services4/5
Accommodation of client needs5/5
Versatility of helpers4/5
Timeliness4/5

Pros

  • Established in 2012
  • Placement services of Migrant Domestic Helpers from The Philippines, Indonesia and Myanmar
  • Matches candidates with family’s needs 

Cons

  • Closed on Sundays 
  • Complaints about a slew of additional charges for replacement 

EELIT Agency is a company that provides placement services of Migrant Domestic Helpers from The Philippines, Indonesia and Myanmar.

They’ve been in the industry since 2012, and have strived to make the search for a domestic helper a pleasant experience for everyone. 

What we like about them is that they carefully listen to each client’s request so that the candidate they suggest is a perfect fit for the family. 

They understand that paying attention to a client’s needs is often overlooked in the industry, so they make sure not to do so.

We think this is the reason why they provide such exceptional service. 

We’ve asked our friends who’ve worked with them and we’ve received great feedback. EELIT’s team does a superb job of closely matching candidates to them. 

While we’ve received mostly positive reviews, we did come across complaints that the Domestic Helper wasn’t a great match so they asked for replacement. However, the agency asked for additional charges for this. 

FAQs about Maid Agencies in Singapore